• Customer Service for Personal Insurance

    Fast solutions and friendly assistance

  • Service on your terms

    Have a question? We’re here to help.

    Contact Us
    1-888-428-2401 (Weekdays: 8 a.m. to 4:30 p.m.)

    First Niagara Insurance Agency
    777 Canal View Blvd, Suite 100
    Rochester, NY 14623

    personalinsurance@fnrm.com
  • Need to file a claim?

    With insurance from First Niagara Insurance Agency, you can be confident that your claim will be handled promptly. To file a claim, contact us directly at the number above or contact your carrier. We’ll follow through to help ensure that you receive the service you deserve.
  • Want to pay your bill?

    Please direct billing questions and payments to your insurance carrier.

INVESTMENTS AND INSURANCE: Are not deposits • Are not FDIC insured • Are not guaranteed by the Bank • May go down in value • Are not insured by any Federal Government Agency  

Risk management and insurance products are offered through First Niagara Risk Management, Inc., doing business as First Niagara Insurance Agency, a wholly-owned subsidiary of First Niagara Bank, N.A., and a licensed insurance broker and agent. Insurance policies are obligations of the insurers that issue the policies. Insurance products may not be available in all states.

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