Mon.-Fri. 6 a.m. - 9 p.m. ET
Sat.-Sun. 8 a.m. - 6 p.m. ET
Automated Telephone Banking:
24 hours a day / 7 days a week
See our schedule of holiday hours.
In addition to streamlining HR and payroll processes, you can also manage your First Niagara Benefits Exchange with our easy-to-use tool. With the employer dashboard, modify your contribution strategy, select insurance companies and plan options and simplify electronic data interchange files.
Employees will shop for benefits and complete online enrollment through HR@hand’s employee dashboard. Plus, HR@hand includes decision support tools such as Ask Emma. Ask Emma will help guide employees through their buying process through a series of simple questions about their specific situation. She will help explain technical insurance speak in an articulate, easy-to-understand way.
After benefit enrollment, employees can still use First Niagara Benefits Exchange from their desktop, phone or tablet to conveniently access benefit information, documents, videos and track expenses.
Employees will have access to helpful enrollment reminders and updates, online calculators, important benefit documents and their current benefits plan.
Employees can easily compare health plans and estimate their annual premium and out-of-pocket costs.
Benefit selection is intuitive and user-friendly. Employees may choose from an array of benefit options or continue with their current benefit plan. Throughout their benefit selection, employees may access Ask Emma for information regarding the enrollment process and get answers to their benefit questions.
HR@hand is offered through bswift, a third-party vendor of First Niagara Benefits Consulting. Such vendor is not affiliated with First Niagara Benefits Consulting, First Niagara Risk Management, Inc. or First Niagara Bank, N.A.
Risk management, benefits consulting services and insurance products are offered through First Niagara Risk Management, Inc., doing business as First Niagara Benefits Consulting, a wholly-owned subsidiary of First Niagara Bank, N.A., and a licensed insurance broker and agent. Insurance policies are obligations of the insurers that issue the policies. Insurance products may not be available in all states.
By providing your ZIP code, we can customize our content to display the rates, products, locations and Mortgage Consultants in your area. Alternately, you can continue without ZIP code.