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  • HR & Benefits Administration

    Affordable technology for efficiency. Knowledgeable people for service and support.
  • Streamline your operations and gain agility for your HR team with our customizable automation tool and flexible Call Center services.


    You want an affordable solution that’s customized to your needs. Our secure, web-based benefits administration tool, HR@hand®, fills the bill — helping you:

    • Communicate better. Increase employee engagement with benefits decision-making, and reinforce your company’s employee branding with consistency in messaging and information. We offer an intuitive interface for self-service enrollment, health care decision support tools, benefit calculators and total compensation statements — empowering your employees with the information they need.
    • Reduce errors. Improve accuracy by submitting data electronically, directly to carriers. Ensure enrollment accuracy with benefits confirmation statements.
    • Increase efficiency. Maintain employee data and insurance elections in one database. Transfer data electronically to carriers. Feed data directly to and from payroll systems. Reconcile premiums and verify monthly insurance statements. Access reporting and prepare ad hoc reports.
    • Achieve fast ROI. Avoid overpayment of premiums due to ineligible dependents, data entry errors and rules violations. Improve reconciliations with carriers. Increase confidence in billing, eligibility counts and reporting. Free up your HR team’s time to devote to strategic initiatives.

    Ready to find out more? Contact us to talk to one of our consultants or arrange a demo.

    Call Center Services

    Increase the agility of your HR team while fully supporting your employees’ information support needs. We’re there to answer all their questions, whether it’s about plan options, forms, life status changes or other benefits issues. Take advantage of how we can serve you:

    • Enjoy flexibility. Choose coverage for annual enrollment, seasonal peak demands, or year-round. We can scale services at low incremental cost and offer a number of service options, including call recording, email, chat and toll-free numbers.
    • Rely on our accountability. We document all interactions for your review, allowing for full transparency. Our web-based CRM tool manages and maintains all customer case information, where our agents track and prioritize open cases.
    • Gain efficiency. Our service handles the bulk of your employee questions, so your team can focus on strategic projects. Our agent training and review programs ensure that we give your employees consistent and accurate information.

    How can we help you? Talk to us to find a customized solution.

    Compliance and Regulatory Support

    Stay compliant in an ever-changing regulatory landscape. We can help you manage federal and state requirements -- with expertise, timely information and effective communication tools, including:

    • Seminars
    • Annual reviews and checklists
    • Newsletters
    • Webinars

    Ready for a compliance partner? Talk to us

  • For more information, contact one of our office locations.

HR@hand is offered through bswift, a third-party vendor of First Niagara Benefits Consulting. Such vendor is not affiliated with First Niagara Benefits Consulting, First Niagara Risk Management, Inc. or First Niagara Bank, N.A.

Risk management, benefits consulting services and insurance products are offered through First Niagara Risk Management, Inc., doing business as First Niagara Benefits Consulting, a wholly-owned subsidiary of First Niagara Bank, N.A., and a licensed insurance broker and agent. Insurance policies are obligations of the insurers that issue the policies. Insurance products may not be available in all states.


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