• FAQs

    Select a topic below to view frequently asked questions.
  • Top 10 FAQs

    How can I reorder checks?

    Checks reorders can be placed online or at one of our convenient branch locations. To order online please select from the following:

    Personal Check Reorders
    Business Check Reorders

    What is First Niagara Bank's Routing or ABA Number?

    2223-7044-0

    How can I access account information after banking hours?

    You can contact our 24-hour customer connection line at 716-625-7700 or 1-800-439-8230 toll-free.

    Who should I contact if my debit card is lost or stolen?

    You should call 1-800-528-2273 as soon as possible.

    What should I do if I have an unauthorized debit card transaction on my account?

    Please call us toll-free at 1-800-421-0004 and have your debit card number and statement with you when you call.

    This number is toll-free and is available during the following hours:

    Monday through Friday 6 a.m. - 9 p.m. ET
    Saturday and Sunday 8 a.m. - 6 p.m. ET

    How do I access my accounts online?

    You can access your accounts 24/7 using First Niagara online banking. It’s free — so enroll now. 

    What can I do if I forget my login ID/password?

    Call 1-800-421-0004. This number is toll-free and is available during the following hours:

    Monday through Friday 6 a.m. - 9 p.m. ET
    Saturday and Sunday 8 a.m. - 6 p.m. ET

    What number can I call for online banking support?

    You can call 1-800-421-0004. This line is toll-free and is available during the following hours:

    Monday through Friday 6 a.m. - 9 p.m. ET
    Saturday and Sunday 8 a.m. - 6 p.m. ET

    Business online banking customers can call 1-800-516-0625.  This line is toll-free and is available during the following hours:

    Monday through Friday 8 a.m. to 6 p.m. ET

    How do I change my address with First Niagara?

    To update the address on your account(s), we encourage you to visit your nearest branch location and complete the change in person. If you aren’t able to visit a branch location, you can also submit your request through online banking. For online banking requests, simply log in, go to Home > Preferences > My Profile, make the address change and submit. To submit a verbal request by telephone, please contact us at 1-800-421-0004. This number is toll-free and is available during the following hours:

    Monday through Friday 6 a.m. - 9 p.m. ET
    Saturday and Sunday 8 a.m. - 6 p.m. ET

    If you prefer to send us your request in writing, you can also download and complete our Customer Contact Information form and mail it to:

    Customer Contact Center
    P.O. Box 514
    6950 S. Transit Rd.
    Lockport, NY 14095-0514

              How do I open these files?

    What documents do I need for my mortgage application?

    We need to verify your employment, income and assets, so you will usually need to submit:

    • Your Social Security number
    • Pay stubs for the past 2–3 months
    • Federal tax returns for the past 2–3 years, including W-2 forms
    • A complete list of current debt, including credit cards, car loans, and student loans
    • A signed contract of sale if you have chosen the home you want to buy 

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