• How Can We Help You

    When you need to talk to someone, we’re here

  • 1-800-421-0004
    1-800-439-8230 (24-hour Telephone Banking)
    1-716-625-7583 (TTY for our hearing-impaired customers)

    Customer Contact Center
    P.O. Box 514
    6950 S. Transit Road
    Lockport, NY 14095-0514

    Additional contacts

    Mortgage Errors
    and Information Requests

    First Niagara Bank, N.A.
    Attn: Customer Relations
    PO Box 1390
    Buffalo, NY 14240-1390

    Mortgage error resolution process

     
  • I have questions about online banking.

    I need help with investment planning or wealth management

    I want to know about asset-based lending

    Help! My debit card has been lost or stolen.

    I have questions about insurance

    I need to reorder checks

  • Banking
    General Inquiries
    Our Customer Contact Center

    Phone: 1-800-421-0004

    Mon. - Fri. 6 a.m. - 9 p.m. ET 

    Sat. - Sun. 8 a.m. - 6 p.m. ET

    Email: customer.service@fnfg.com

    First Niagara Bank

    Customer Contact Center

    P.O. Box 514

    Lockport, NY 14095-0514

    TTY for the hearing impaired

    716-625-7583

    Mon. - Fri. 6 a.m. - 9 p.m. ET

    Sat. - Sun. 8 a.m. - 6 p.m. ET

    Identity Theft

    1-800-421-0004

    This number is toll-free and is available during the following hours:

    Mon. - Fri. 6 a.m. - 9 p.m. ET 

    Sat. - Sun. 8 a.m. - 6 p.m. ET 

    Call us immediately if you believe that you are a victim of identity theft involving one of your First Niagara accounts.
    Personal
    Our Customer Contact Center

    Phone: 1-800-421-0004

    Mon. - Fri. 6 a.m. - 9 p.m. ET

    Sat. - Sun. 8 a.m. - 6 p.m. ET

    Email: customer.service@fnfg.com

    First Niagara Bank

    Customer Contact Center

    P.O. Box 514

    Lockport, NY 14095-0514

    TTY for the hearing impaired

    716-625-7583

     

    Mon. - Fri. 6 a.m. - 9 p.m. ET

    Sat. - Sun. 8 a.m. - 6 p.m. ET

     

    Identity Theft

    1-800-421-0004

    This number is toll-free and is available during the following hours:

    Mon. - Fri. 6 a.m. - 9 p.m. ET

    Sat. - Sun. 8 a.m. - 6 p.m. ET

    Call us immediately if you believe that you are a victim of identity theft involving one of your First Niagara accounts.
    24-hour Telephone Banking

    716-625-7700 or 1-800-439-8230

    Call from a touch tone phone to transfer money, make loan payments or get information on your accounts any time 24/7.

    Report Lost or Stolen First Niagara Debit Cards
    1-800-528-2273
    Credit Card Customer Support
    1-800-626-0900
    Business
    Our Customer Contact Center

    Phone: 1-800-421-0004

    Mon. - Fri. 6 a.m. - 9 p.m. ET

    Sat. - Sun. 8 a.m. - 6 p.m. ET

    Email: customer.service@fnfg.com

    First Niagara Bank

    Customer Contact Center

    P.O. Box 514

    Lockport, NY 14095-0514

    Business Online Banking

    1-800-516-0625

    Mon. - Fri. 8 a.m. - 6 p.m. ET

    Remote Deposit

    Eastern, NY

    Robin Burkart

    518-842-7200 ext. 2229

     

    Central, NY

    Sharon Allen

    585-770-1676

     

    Western, PA

    Jack Riedl

    412-807-2709

    Reorder Checks

    1-800-421-0004

     

    For business account holders in Greater Philadelphia and Eastern, PA:

    1-800-328-7205

    Report Lost or Stolen Debit Cards
    1-800-528-2273
    Credit Card Customer Support
    1-800-626-0900
    Government
    General Inquiries

    Phone: 518-591-4008

    Email: municipal@fnfg.com

    Relationship Managers

    Corporate

    Jane K. Cordts

    CTP Senior VP, Manager of Government Banking and Services

    518-591-4004

    Tristan A. Grant

    Assistant Portfolio Manager, Treasury Services

    716-625-7770, ext. 2234

     

    Western NY

    Marc P. O'Hearn

    Vice President, Municipal Relationship Manager

    585-589-0634

     

    Central NY

    Michael J. Cartini

    VP, Municipal Relationship Manager

    315-477-6054

    Eastern NY

    Deborah JR Syron

    VP, Municipal Relationship Manager

    518-591-4007

     

    Eastern PA

    Stephanie Bowers

    VP, Municipal Relationship Manager

    610-905-7557

     

    Western PA

    Carol Martini

    VP, Municipal Relationship Manager

    412-807-2733

    Borrowing
    Personal
    Our Customer Contact Center

    Phone: 1-800-421-0004

    Mon. - Fri. 6 a.m. - 9 p.m. ET

    Sat. - Sun. 8 a.m. - 6 p.m. ET

    Email: customer.service@fnfg.com

    First Niagara Bank

    Customer Contact Center

    P.O. Box 514

    Lockport, NY 14095-0514

    TTY for the hearing impaired

    716-625-7583

    Mon. - Fri. 6 a.m. - 9 p.m. ET

    Sat. - Sun. 8 a.m. - 6 p.m. ET

    Mortgage Errors and Information Requests
    Send a written error resolution or information request to:

    First Niagara Bank, N.A.
    Attn: Customer Relations
    PO Box 1390
    Buffalo, NY 14240-1390

    For other inquiries, please call 1-800-421-0004. This number is toll-free and is available during the following hours:

    Monday through Friday 6 a.m. - 9 p.m. ET
    Saturday and Sunday 8 a.m. - 6 p.m. ET

    To find out more about the information you’ll need to provide when reporting a mortgage error, or requesting information, please visit our
    Mortgage Error Resolution page.
    Mortgage Payment Assistance

    1-855-739-2168 (Mon.- Fri. 8 a.m. - 5 p.m. ET)


    If you are unable to make your mortgage payments, there may be alternatives available to avoid collection activity. To find out more about the process, please visit our Mortgage Payment Assistance page.

    24-hour Customer Connection Line for Telephone Banking

    716-625-7700 or 1-800-439-8230

    Call from a touch tone phone to transfer money, make loan payments or get information on your accounts any time 24/7.

    Credit Card Customer Support
    1-800-626-0900
    Small Business
    Our Customer Contact Center

    Phone: 1-800-421-0004

    Mon. - Fri. 6 a.m. - 9 p.m. ET

    Sat. - Sun. 8 a.m. - 6 p.m. ET

    Email: customer.service@fnfg.com

    First Niagara Bank

    Customer Contact Center

    P.O. Box 514

    Lockport, NY 14095-0514

    Credit Card Customer Support
    1-800-626-0900
    Commercial
    Our Customer Contact Center

    Phone: 1-800-421-0004

    Mon. - Fri. 6 a.m. - 9 p.m. ET

    Sat. - Sun. 8 a.m. - 6 p.m. ET

    Email: customer.service@fnfg.com

    First Niagara Bank

    Customer Contact Center

    P.O. Box 514

    Lockport, NY 14095-0514

    Equipment Financing

    1-800-388-8514

    email_leasing@fnfg.com

    Asset-Based Lending General Inquiries
    Asset-Based Lending Executive Leadership

    Larry Favre, President
    First Niagara Commercial Finance, Inc.
    781-326-6035
    Laurent.Favre@fnfg.com

     

    Asset-Based Lending Team
    Michael Winchester, Vice President

    Business Development and Direct Marketing

    First Niagara Commercial Finance, Inc.

    (781) 251-5711

    Mike.Winchester@fnfg.com


    Edward Dridge, First Vice President

    ABL Underwriting Director

    First Niagara Commercial Finance, Inc.

    (781) 326-6492

    Edward.Dridge@fnfg.com


    Yvonne Kizner, First Vice President

    Loan Closing and Compliance Manager

    First Niagara Commercial Finance, Inc.

    (781) 251-5708

    Yvonne.Kizner@fnfg.com


    Charles J Wyrwa, First Vice President

    Senior Portfolio Officer

    First Niagara Commercial Finance, Inc.

    (781) 326-6492

    Charlie.Wyrwa@fnfg.com

     Jessica Benevides Caron, Vice President

    Senior Portfolio Manager

    First Niagara Commercial Finance, Inc.

    (781) 251-5701

    Jessica.Caron@fnfg.com



    Michael Schwartz, Vice President

    Senior Portfolio Officer

    First Niagara Commercial Finance, Inc.

    (781) 251-5703

    Michael.Schwartz@fnfg.com



    Kanako Y. Murphy, Vice President

    Collateral Oversight and Systems Administration

    First Niagara Commercial Finance

    (781) 251-0254

    Kanako.Murphy@fnfg.com
    Credit Card Customer Support
    1-800-626-0900
    Insure & Protect
    Personal
    Personal Insurance

    Phone: 1-888-428-2401

    Fax: 585-424-2798

    Email: personalinsurance@fnrm.com

    777 Canal View Boulevard, Suite 100

    Rochester, NY 14623

    Business
    General Inquiries

    Phone: 1-888-428-2401

    Fax: 585-424-2798

    Email: Contactus@fnrm.com

    777 Canal View Blvd., Suite 100

    Rochester, NY 14623

    Specialty Insurance

    Phone: 1-800-733-7423 or 716-819-5500

    Fax: 716-819-5140

    First Niagara Specialty Insurance

    726 Exchange Street, Suite 900

    Buffalo, NY 14210

    International Risk

    First Niagara Bank

    Attn: International Services

    726 Exchange Street, Suite 900

    Buffalo, NY 14210

    Benefits Consulting
    CT - Norwalk Office

    203-853-2727

    40 Richards Ave. 4th Floor

    Norwalk, CT 06854

    NY - Albany Office

    518-591-4000

    555 Patroon Creek Boulevard

    Albany, NY  12206

    NY - Buffalo Office

    718-819-5621

    726 Exchange Street

    Buffalo, NY  14210

    NY - Plattsburgh Office

    518-324-4797

    186 U.S. Oval

    Plattsburgh, NY 12901

    NY - Rochester Office

    585-262-7768

    777 Canal View Boulevard, Suite 100

    Rochester, NY 14623

    NY - Syracuse Office

    315-461-1282

    126 North Salina Street

    Syracuse, NY  13202

    PA - Harrisburg Office

    717-795-8666 or toll free at 1-866-769-3090

    1215 Manor Drive, Suite 200
    Mechanicsburg PA 17055
    PA - Pittsburgh (North) Office

    412-318-8100

    125 Hillvue Lane

    Pittsburgh, PA  15237

    PA - Pittsburgh Office

    412-325-1699 or toll free at 1-866-325-1699

    20 Stanwix Street, Suite 401

    Pittsburgh, PA 15222

    PA - Plymouth Meeting Office

    610-832-1881

    401 Pymouth Road

    Suite 600

    Plymouth Meeting, PA  19462

    Plan & Invest
    Investment Services
    Our Customer Contact Center

    Phone: 1-800-421-0004

    Mon. - Fri. 6 a.m. - 9 p.m. ET

    Sat. - Sun. 8 a.m. - 6 p.m. ET

    Email: customer.service@fnfg.com

    First Niagara Bank

    Customer Contact Center

    P.O. Box 514

    Lockport, NY 14095-0514

    Private Client Services
    Wealth Planning

    Eastern PA: 888-611-7400

    Western PA: 412-897-2881

    Buffalo: 716-819-5975

    Rochester: 585-770-1621

    New England: 800-675-4330 (Hartford/New Haven/West Springfield)

    Corporate & Media Inquiries
    Corporate Office and Regional Market Centers
    Corporate Office - General Correspondence

    First Niagara

    726 Exchange St., Suite 618

    Buffalo, NY 14210

    Capital Regional Market Center

    Patroon Creek

    555 Patroon Creek Boulevard

    Albany, NY 12206

    Central New York Regional Market Center

    100 Clinton Square

    126 North Salina Street

    Syracuse, NY 13202

    Rochester Regional Market Center

    Canal View

    777 Canal View Boulevard

    Rochester, NY 14623

    Western New York Regional Market Center

    Larkin

    726 Exchange Street

    Buffalo, NY 14210

    Western Pennsylvania Regional Market Center

    Eleven Stanwix

    11 Stanwix Street

    Pittsburgh, PA 15222

    New England Regional Market Center

    New Haven

    195 Church Street

    New Haven, CT 06510

    Media Inquiries
    Media and public relations inquiries

    Telephone: 716-819-5780

    Fax: 716-819-5143

    726 Exchange Street, Suite 618

    Buffalo, NY 14210

    Ethics, Financial and Other Concerns
    Report a complaint

    1-877-874-8416

    Ethics, Financial and Other Concerns– If you would like to report a complaint or concern regarding unethical behavior, or a financial or other issue (including, but not limited to, those involving accounting or auditing practices), you may do so either by calling First Niagara’s toll-free telephone hotline at 1-877-874-8416 or by accessing a secured website. These complaints may be made anonymously.

     

     

     

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