• Mortgage Payment Assistance

    We understand life throws curveballs. Sometimes you can’t do it all on your own and need help. We’re here to work with you during times of hardship. If you’re unable to make your mortgage payment, we may have options to help.
  • Payment Assistance Options

    In order to be considered for mortgage payment assistance, you need to fill out the documents in our Loss Mitigation Package. Upon review of your package by our Loss Mitigation team, you may be eligible for the following payment assistance options. All residential real estate loans are eligible for payment assistance review.

    Loan Modification: An agreement between the lender and the homeowner that permanently changes one or more of the original terms of the mortgage note such as reducing interest rate or changing the mortgage type.
    The Home Affordable Modification Program (HAMP): A government program aimed at helping homeowners with mortgage payments. Eligible homeowners can receive adjustments to the mortgage principal, interest rate or payments in order to get the percentage of income going to mortgage payments below 31%.
    Forbearance Plan: An agreement that allows the homeowner to pay less than the full amount of the mortgage payment or pay nothing for a short-term period. A forbearance period is usually followed by another option to bring the payments current.
    Repayment Plan: A plan that gives the homeowner an agreed-upon amount of time to bring delinquent mortgage payments current by paying the regular monthly payment plus additional funds applied to past-due amounts.
    Deferral: An agreement whereby the loan servicer defers a portion of the mortgage’s principal balance. Deferred funds will be paid at the end of the loan period as a balloon payment.
    Short Sale: An agreement to sell the property prior to foreclosure for less than the total amount owed on the mortgage. The lender servicer forgives any shortage.
    Deed in Lieu: The homeowner deeds the property back to the lender to avoid foreclosure, usually in exchange for the complete cancellation of the mortgage debt.

    Request For Payment Assistance

    To find out whether you qualify for assistance, complete the documents in our Loss Mitigation Package.

    How do I open these files?

    1. Obtain the Loss Mitigation Package
    2. – or –

      • Request By Mail
        If you would like a Loss Mitigation Package mailed to you, email us or call our Loss Mitigation Department at 1-855-739-2168 (Mon.- Fri. 8 a.m. - 5 p.m. ET).
    3. Complete the Loss Mitigation Package
      To help make the process a little easier, gather the following documents before you begin to fill out the package:
      • Monthly mortgage statement
      • Income documentation (may include):
      • – Pay stub

        – Year-to-date profit/loss statement

        – Benefits statement

        – Bank statements

        – Divorce decree or separation agreement

      • List of your monthly household expenses

      If you have questions or need any clarification as you complete the package, please contact a Loss Mitigation specialist for assistance at 1-855-739-2168 (Mon.- Fri. 8 a.m. - 5 p.m. ET).

    4. Submit the Loss Mitigation Package
      Once you’ve completed the documents in the Loss Mitigation Package, please submit it for review.
      • Send by Mail
        Mail your completed package to:

      First Niagara Bank
      4224 Ridge Lea Road
      Amherst, NY 14226
      Attn: Loss Mitigation #725

      – or –

    What You Can Expect

    After receiving your completed package, your information will be carefully evaluated. This process is usually completed within 30 days from receipt of all requested documentation. In the meantime, please remember you are responsible to keep your loan payments current until a written loss mitigation solution has been determined and an official agreement has been signed.

    Once the review process is complete, one of our Loss Mitigation specialists will contact you to explain your options and discuss the next steps.






  • Homeownership Counseling

    If payment delinquency is a result of a loss of income, you may be eligible for homeownership counseling from a Homeownership Counseling Agency approved by the Department of Housing and Urban Development. Call 1-800-569-4287 or visit their website to find the agency nearest you.
    Contact us to find out more about mortgage payment assistance. Call
    1-855-739-2168.
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