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In order to be considered for mortgage payment assistance, you need to fill out the documents in our Loss Mitigation Package. Upon review of your package by our Loss Mitigation team, you may be eligible for the following payment assistance options. All residential real estate loans are eligible for payment assistance review.
To find out whether you qualify for assistance, complete the documents in our Loss Mitigation Package.
How do I open these files?
– or –
– Pay stub
– Year-to-date profit/loss statement
– Benefits statement
– Bank statements
– Divorce decree or separation agreement
If you have questions or need any clarification as you complete the package, please contact a Loss Mitigation specialist for assistance at 1-855-739-2168 (Mon.- Fri. 8 a.m. - 5 p.m. ET).
First Niagara Bank4224 Ridge Lea RoadAmherst, NY 14226Attn: Loss Mitigation #725
After receiving your completed package, your information will be carefully evaluated. This process is usually completed within 30 days from receipt of all requested documentation. In the meantime, please remember you are responsible to keep your loan payments current until a written loss mitigation solution has been determined and an official agreement has been signed.
Once the review process is complete, one of our Loss Mitigation specialists will contact you to explain your options and discuss the next steps.
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