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    Working Hard to Make a Difference

    A cornerstone of the First Niagara experience is the unique work environment we’ve established. The banking industry may be serious business – but we take pride in providing a relaxed, enjoyable work atmosphere that allows our team members to achieve their highest potential. Below is a quick guide to what makes up our company’s culture.

    Customer Centricity

    At First Niagara, we are deeply committed to providing an exceptional customer experience.  We bring our customer-centric vision to life by consistently putting the customer at the center of all we do, leveraging our unique culture and continuing to put our values into action every day.  Every team member plays an important role in providing a differentiated customer experience through executing our customer-centric vision in both our internal and external relationships. 

    Our Values

    Not just words printed in an employee handbook or on a poster hanging in a branch – our values are the driving force behind the decisions we make and the actions we take. If these values resonate with you, it’s a positive sign that First Niagara is a good career fit.

    • Absolute integrity – We do what we say. People trust us to be both honest and respectful.
    • Shared passion – We love what we do. Powered by a competitive spirit, we energetically pursue mutual success.
    • Unparalleled teamwork – We pull together. We align our diverse strengths to accomplish extraordinary goals.
    • Personal accountability – We do our part. We take responsibility. We take action. And always, we take immense pride in our efforts.
    • Embracing change – We don’t just welcome progress – we strive for it. By maintaining flexibility across our organization, we can properly adapt to the ever-changing needs of our business.

    Workplace Diversity

    To be the best we can be, we need the best, most diverse team possible. That’s why fairness, equality and respect for our employees are top priorities at First Niagara. Here are just a few ways we’re fostering an atmosphere for diversity in our workplace:

    • Our policies and procedures encourage opportunities for all team members and candidates.
    • We make decisions based on merit and objectivity.
    • We welcome and embrace varied perspectives and backgrounds and challenge behaviors that undermine this philosophy.
    • Diversity and inclusion are core to our culture and key to our being the employer of choice for the most talented people in our community.

    Learn more about our dedication to diversity and inclusion.

    Community Involvement

    Giving back to the communities we serve is part of our corporate DNA. In addition to First Niagara supporting a wide range of civic and charitable organizations, we also encourage our team members to actively help their communities thrive – from volunteering for Habitat for Humanity to participating in a fund-raising 5k run/walk. Plus, if you need help connecting with a local organization or event in need, our Employee Volunteer Council (EVC) sends out regular volunteering updates. These updates include opportunities with the many groups we partner with on behalf of our Mentoring Matters initiative.

    To keep up with our community involvement, visit us on Facebook,Twitter and Google+.

    First Niagara is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. View your EEO rights under the law.


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